Support

We’re a small team and we answer every message ourselves. There’s no support queue, no AI gatekeeper, no level-1 / level-2 escalation dance · you talk directly to the people who build Findery.

Support requests · in-app only

The fastest (and only monitored) path for support is the in-app ticket form inside your Findery workspace:

1. Log in to your Findery workspace ({your-slug}.findery.io)
2. Click Admin in the top navigation
3. Click Submit a support ticket at the bottom of the page
4. Attach a screenshot if it helps · we get notified immediately and reply inside the app

Tickets stay attached to your account, so we can see your workspace, recent ingests, and any error logs without you having to copy-paste them.

We reply within one business day for trial accounts and within four hours during US business hours for paid customers.

Business & sales inquiries

For partnership, sales, press, or anything that isn’t a support request:

Email: matt@findery.io

This mailbox is not monitored for support tickets · if you’re a customer with a product question or issue, please use the in-app form above so it lands in our support queue and gets a response on our support SLA.

What we can help with

• Setup questions · connecting Help Scout, Circle, ClickUp, YouTube, Google Drive, Loom, or Zoom; OAuth issues; API key problems
• Search not finding the right thing · we’ll look at your index and tell you what’s there, what isn’t, and why
• Billing · plan changes, invoices, refunds, comping (we handle each request directly · no portal-shuffling)
• Custom domain setup · point resources.yourcompany.com at Findery; we’ll walk you through the DNS + TLS
• Bug reports · we triage same-day. If it’s blocking you, say so; we’ll patch it and ship within hours

What we can’t help with

• Bypassing the trial cap on a free account (sign up for a paid plan · we comp very generously for legit hardship cases, just ask)
• Recovering content from sources we never ingested (e.g. a Loom video you never imported)
• Customer-side platform issues (e.g. your Zoom account had cloud recording disabled · that’s a Zoom Settings thing, but we’ll tell you exactly where to click)

Status & known issues

We don’t run a status page; the platform is small enough that any incident affecting you is something we already know about. If something feels broken, just email us · we’ll either confirm there’s a problem and give you an ETA, or tell you it’s working on our end and help you debug from there.